BUSINESS STANDARDS
is the quarterly magazine of BSI Group, highlighting the vital role that standards play in today's business environment. Regular features include interviews with leading business figures, as well as news on the latest developments in management systems and standards.
ISO 9004: dispatches from Tokyo
02 Jun 2009
Topics: Quality management, ISO 9001
In February 2009, the 26th meeting of ISO/TC 176 was held at the Tokyo International Forum in Tokyo, Japan.
On the agenda was the revision of ISO 9004, which provides guidance on how organizations can continually improve their quality management system. The standard, which is now titled Managing for the sustained success of an organization - A quality management approach, is nearing completion and many comments were reviewed during the meeting.
Work during the Tokyo meeting focused on creating supporting documents for ISO 9004, from a brochure on quality for senior managers to a guide on the use of the ISO 9004 Self-assessment tool. Publication of the revised standard is expected in October 2009.
Business Standards © 2007. Editorial produced by Caspian Publishing in association with the British Standards Institution. Editorial opinions expressed on are not necessarily those of BSI Group or Caspian Publishing. Neither Caspian Publishing nor BSI Group accept responsibility for advertising or editorial content, nor for that appearing on linked third-party websites. Reproduction in whole or in part is forbidden without written permission from BSI Group or Caspian Publishing.
Anglian Building Products (ABP), the business-to-business division of Anglian Windows Ltd, has achieved certification to ISO 14001 Environmental management systems following an audit by BSI.
Sapphire earns a standards hat-trick
Sapphire Energy Recovery, the waste processing and resource recovery business owned by Lafarge Cement, has achieved certification to three management systems standards (ISO 9001 Quality management, ISO 14001 Environmental management and BS OHSAS 18001 Health and safety management) from BSI. Sapphire is the UK's leading processor of used tyres, and sources and manages the logistics of a range of waste-derived fuels and raw materials for the cement industry.
BSI is planning an informal free lunchtime roundtable in central London on 10 December 2009 to explore how small businesses and their trade bodies can work more effectively with standards. Places are limited so to register your interest or request more information, please email bsi.survey@bsigroup.com or call +44 (0)20 8996 7750.
A little bit extra for Kitemark® bodyshops and garages
It's all well and good for an automotive bodyshop to earn the Thatcham BSI Kitemark® for Vehicle Body Repair, but it won't have as much impact if potential clients don't know about it. As a consequence, BSI decided to offer an Extras marketing toolkit to bodyshops and garages that have earned the Kitemark.
Rising waters: revising PAS 1188
For those living in areas that are prone to flooding, having the right protection resources available is essential. While images of emergency sandbags holding back rivers of water may fill the media, there is a much wider range of products available for flood protection.
Question: Can you really measure customer satisfaction?
The simple answer is yes. Two years ago, BSI Management Systems took our customer- focused strategy to the next level by introducing a satisfaction survey for our clients.
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