BUSINESS STANDARDS
is the quarterly magazine of BSI Group, highlighting the vital role that standards play in today's business environment. Regular features include interviews with leading business figures, as well as news on the latest developments in management systems and standards.
A touch of glass
30 Nov 2009
Topics: Windows, Kitemark®
By any reckoning, the "Barlow Shed" in London's St Pancras International was an extraordinary feat of Victorian engineering when the station was first opened in 1868. The vaulted roof making up the bulk of the "Shed" measured 689 feet long by 100 feet high, and its 243-foot span made it the largest enclosed space in the world for years.
Despite this amazing engineering accomplishment, the station fell into disrepair during the course of its history, hitting its lowest ebb during the 1960s when the station was almost shut down. Public outcry prompted the government to save the station, though proper restoration activity did not begin until the mid-1990s, with the prospect of the station acting as a terminus for the new high speed Channel Tunnel Rail Link.
The restoration work was a truly mammoth task, requiring significant quantities of specialist glass for many areas of the building's infrastructure. Kite Glass, based in Weybridge, was given the task of supplying the glass on the platforms, central concourse, balustrading, stairways and travellators, plus the glass for the Undercroft (the shops underneath). In all, Kite Glass supplied over 3,000 separate pieces of glass for the St Pancras International project.
Toughened safety glass
Supplying the right glass for the job was not a new experience for Kite Glass, though these quantities would be a bit daunting to many other organizations. The company entered the specialist toughened glass market in 1985, focused on manufacturing and supplying products that meet the highest standards for quality and performance.
Among other things, it develops many special products, including architectural glasswork for staircases, floors and balustrades, as well as customized glazing for ships, trains and road vehicles. And virtually all of its products have achieved Kitemark® certification.
"Toughened glass is almost always used in applications where consistently meeting performance specifications is an essential requirement for safety," explains Leroy Reed, director of Kite Glass. "Specifiers are very careful about selecting suppliers and are always looking for reassurance that their products are manufactured and tested to the highest standards. The Kitemark - which is recognized by 91 per cent of the UK population as a symbol that signifies quality, safety and reliability - has proved itself to be one of the most effective ways of providing that reassurance. Over the years, it has undoubtedly opened doors for us, and it also makes it much easier for us to meet the tender process."
To help it maintain the very high standards it sets itself for product quality and service, Kite Glass has invested heavily in in-house testing facilities. These cover not just the glass itself, but also supporting structures associated with the glass.
This was a tremendous asset for the glass used in St Pancras International: the glass produced went through special processes, including polishing, drilling, countersinking, toughening, heat soaking, laminating, screen-printing and of course, testing.
"In-house testing brings big benefits," says Leroy. "It helps us develop new products quickly and it also means that we can keep a close eye on product quality. And a really important benefit for our customers is that we can demonstrate to them that the products we supply are not just designed to meet a specific set of requirements, but that they actually meet those requirements."
As part of the annual Kitemark certification process, inspectors from BSI check that the test equipment used by Kite Glass is properly calibrated and maintained.
"Our relationship with BSI has undoubtedly helped to make us the very successful operation we are today," he adds. "In fact, BSI even provided us, indirectly, with our company name; when we first entered the market, all of our main products carried the Kitemark, so it seemed completely logical to call our company Kite Glass!
"A lot of things have, of course, changed since then, but we're still enjoying the benefits of the services and expertise that BSI has to offer, and the organization is still a valuable aid in helping us meet our commitment to provide the best possible products backed by the best possible service."
Business Standards © 2009. Editorial produced by Caspian Publishing in association with the British Standards Institution. Editorial opinions expressed on are not necessarily those of BSI Group or Caspian Publishing. Neither Caspian Publishing nor BSI Group accept responsibility for advertising or editorial content, nor for that appearing on linked third-party websites. Reproduction in whole or in part is forbidden without written permission from BSI Group or Caspian Publishing.
As part of its evolving governance, risk and compliance strategy, BSI has acquired the Supply Chain Security Division of First Advantage Corporation.
Sapphire earns a standards hat-trick
Sapphire Energy Recovery, the waste processing and resource recovery business owned by Lafarge Cement, has achieved certification to three management systems standards (ISO 9001 Quality management, ISO 14001 Environmental management and BS OHSAS 18001 Health and safety management) from BSI. Sapphire is the UK's leading processor of used tyres, and sources and manages the logistics of a range of waste-derived fuels and raw materials for the cement industry.
While there was a time when companies would never consider working alongside the competition, today's marketplace demands a more flexible approach. Collaboration is fast becoming par for the course. For example, large government contracts often require expertise that goes far beyond any one company's capacity to deliver. Forming a consortium brings together the right experience in the right place, and it can mean the difference between winning or losing a tender.
A little bit extra for Kitemark® bodyshops and garages
It's all well and good for an automotive bodyshop to earn the Thatcham BSI Kitemark® for Vehicle Body Repair, but it won't have as much impact if potential clients don't know about it. As a consequence, BSI decided to offer an Extras marketing toolkit to bodyshops and garages that have earned the Kitemark.
Integra ICT Hits environmental high
Integra ICT, the Bedfordshire-based telecoms provider, has achieved certification to ISO 14001 Environmental management from BSI.
Question: Why is risk management important to business?
First, there's more to risk management than just managing risk. Most organizations will talk about risk assessments, but the question is: what are they assessing? If you don't know what the threats are, then how can you conduct an effective risk assessment?
Have a standards-related question for BSI or a comment on the website? We'll find the right person to answer.
