BUSINESS STANDARDS
is the quarterly magazine of BSI Group, highlighting the vital role that standards play in today's business environment. Regular features include interviews with leading business figures, as well as news on the latest developments in management systems and standards.
Jardine OneSolution | HK: better IT service
11 Mar 2009
Topics: IT service mgt, ISO/IEC 20000, Hong Kong, China
Jardine OneSolution | HK (JOS) has achieved certification to ISO/IEC 20000 IT Service Management from BSI in Hong Kong, for its provision of information technology services. It reached this landmark in just six months, demonstrating rigorous discipline in its efforts to maintain the highest standards of excellence.
ISO/IEC 20000 (formerly BS 15000) sets out the requirements for an IT Service Management (ITSM) System. It helps identify and manage the key processes involved in delivering effective IT services. ISO/IEC20000 is based on and closely aligned with IT infrastructure library (ITIL), the most widely accepted approach to ITSM, and comprises both a formal specification for the delivery of managed services and a code of practice.
As a leading Asian distributor of integrated IT solutions, JOS is one of the first IT services providers to receive certification across such an extensive scope of services in six months. The certification recognizes the high calibre of the organization's provision of IT infrastructure managed and professional services to external customers including data centre, service desk, network and system management services.
"By adhering to ITIL and ISO standards, we hope to nurture a vibrant culture of continuous improvement and excellence across our organization," says Chan Wai-foon, director of technologies management and sustainment, JOS Hong Kong. "We are extremely proud to have achieved the prestigious ISO/IEC 20000 certification, a major step towards our ultimate goal of delivering a powerful combination of technology, operations and business expertise to help our clients reap the benefits of their IT investments."
"Achieving ISO/IEC 20000 certification demonstrates an organization's capability in delivering IT service management of an international standard," says H. P. Suen, chairman of itSMF (IT Service Management Forum) Hong Kong Chapter. "It not only improves the organization's internal efficiency and customer satisfaction, but also enhances the competitiveness of the Hong Kong IT industry in the global marketplace."
In pursuing ISO certification, JOS has introduced more responsive, value-added services, such as problem management, which shortens the lead time for fault resolution, and proactive measures to reduce fault rates.
"JOS' award sets another milestone for our Hong Kong IT industry and I have no doubt that this kind of leadership in the adoption of IT service management best practices will disseminate across the industry," adds Kim Chan, managing director of BSI in Hong Kong.
Certification to ISO/IEC20000 positions JOS well to benefit from emerging opportunities.
For more information on ISO/IEC 20000, visit http://www.bsigroup.com/en/Assessment-and-certification-services/management-systems/Standards-and-Schemes/ISO-IEC-20000/
Photography: Wikimedia Commons. Reproduced under the GNU Free Documentation License.
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